Frequently Asked Questions (FAQ)

How much do you charge?

I charge $25 per hour for design services.  I will provide an estimate of design time that is competitive, so I only charge by the value to you, not how much actual time it takes me to design.  I don't make you pay for any of my inefficiencies.

Print cost varies, but about 25 to 30 cents per cubic centimeter of material is a good starting point.  The cost is dependant on the material weight, which depends on what density of print.  Solid prints are strong but take a lot of material and longer to print.  Larger objects can be just as strong if the density is lowered since the interior is honeycombed by the print process.

How do I pay?

We can invoice you via Square so you can use your credit card to pay.  I will start work immediately after invoice approval and let you know when I expect to ship as well as keep you apprised of any progress.

The Square charge is detailed in my invoice and is only 3% of the total.

I can also bill you through Paypal if you prefer.

I am still listed as a provider on where I have a five star rating. (You have to search for me which is not as easy as it used to be.)  If you found me through their web site I am obligated to use them for your first order which will add 20% to my fees. They will also withhold funds from me for 11 days until have received your order and you are satisfied.  If you like that level of protection I am happy to oblige as long as you are ok with the price.

How long does it take to get my product?

Creating designs can take a day to several weeks depending on complexity.

If you provide a Thingiverse number, I can download and print from that file.

Need color preference and some idea of how it might be used so I can choose density and orientation of part for printing.

Prints generally take a day or two after invoice is approved.  Backlog or print errors can cause the print to be delayed for several days.  Shipping to anywhere in the US is dependent on USPS, but can be as little as 1 to 2 days with Priority Mail.

What’s your return policy?

I pride myself in providing a product that meets your satisfaction.  If I can't do that, I won't take the job or will refund your money.  I have never had a dissatisfied customer in my Makexyz on line sales experience.

Do you ship oversees and to P.O. boxes?

I do not ship overseas but can ship to a P.O . Box provided the credit card address and charge is valid.  I normally ship via USPS and will provide a tracking number.  If it is of high value, I will ship via Priority Mail with insurance.

Do you have customer service?

Contact me using the contact info page of this web site and describe what you are looking for.  Sending photos or sketches and an overall idea of size is very helpful.

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